Job Description

Position: Shelter Associate

Quantity: one part-time position available (women’s)

Summary Description

The Shelter Associate acts as a facilitator for WRM’s guests, volunteers, and visitors applying WRM’s guidelines, policies and procedures in a kind, considerate and impartial manner, while also functioning as an on-site caretaker of the facility and property. As most people’s first point of contact with WRM, the Shelter Associate must be able to reflect who WRM is in Christ through their actions, and words. This position is Non-Exempt.

QUALIFICATIONS:

Spiritual:

1. 1. Maintains a personal relationship with Jesus Christ, and confesses Him as their personal Lord and Savior. (John 3:16, Acts 4:12)
   2. Endeavors to live a Godly life in public and private, thereby providing a Christian role model for those we seek to reach. (1 Peter 1:13-16)
   3. Agrees with the WRM Statement of Faith.

Vocational:

1. 1. Must have high school diploma or equivalent.
   2. Outstanding customer service skills.
   3. Effective communication skills.
   4. Proficient in Microsoft Office products.
   5. Time management and planning abilities.

DUTIES & RESPONSIBILITIES:

Spiritual:

1. Grow spiritually in the Lord through prayer, memorization, meditation and study of the Word, and unity in Christian fellowship. (2 Peter 1:5-8, 2 Peter 3:18)
2. Be a consistent witness for Jesus in attitude, speech, and actions demonstrating a daily walk with Jesus Christ. (Ephesians 4:1-3, Ephesians 5:3-5)
3. Encourage guests, and volunteers, to accept God’s gift of salvation and grow in their faith. (Romans 15:2, 1 Thessalonians 5:11,14)
4. Join in corporate worship and instruction with an external group of believers whose beliefs are in agreement with the WRM Statement of Faith. (Colossians 3:16, Hebrews 10:24-25)
5. Faithfully uphold WRM’s ministry in prayer. (1 Timothy 2:1)

Vocational:

1. Act as an advocate for the homeless, poor, and marginalized raising the awareness of the causes, needs, and potential of those in poverty.
2. Maintains a courteous, Christ-like attitude in dealing with people within and outside of WRM.
3. Answer the phone and take messages according to WRM procedures and follow Federal confidentiality guidelines when discussing WRM guests with a phone or face-to-face inquiry.
4. Conduct an intake interview/orientation with each new guest that wishes to stay at WRM in a kind, understanding and sensitive manner. Ensure guests sign all appropriate forms, provide designated copies to the guest and complete all remaining paperwork and data entry. File all paperwork appropriately.
5. Make sure that all new guest file folders contain a complete set of the latest forms and input all information into the program software.
6. Listen, assess and evaluate the presenting needs of individual guests of WRM and make the proper referral(s) to meet those needs in a kind, caring and understanding way. Access off-site staff advice via the phone when in doubt.
7. Allow guests to self-administer their prescription medications at the appropriate times. Observe that guests take ONLY the number of pills prescribed. Record this information in the medication log. Inform the appropriate Case Manager when meds are not being taken as prescribed.
8. Record the time and pertinent situations neatly in the staff log book. Entries should include but are not limited to: a daily log-in; a daily log-out; grounds checks; and all other significant activity. These may include dealings with troublesome guests; maintenance issues; upcoming activities on the next shift; communication with rest of the Shelter Associates; special needs or items to be ordered; and the like. Communicate directly with individual guests’ case managers regarding specific issues or problems a guest is exhibiting.
9. Conduct random UA/BA’s when instructed by supervisor or administrative staff or when deemed necessary. Handle hot UA/BA’s according to WRM policy.
10. Complete incident reports anytime the police are called as well as any other incident that is important for administrative staff to be aware of. Copies are to be placed in the Case Manager’s, Shelter Associates, and Director’s boxes at the front desk.
11. Record and place copies of pertinent information concerning individual guests in the guest’s file.
12. Security concerns: Conduct regular yet random security checks inside and outside the buildings and grounds. Record security checks in the staff log book.
13. Maintain the building in a neat, clean and uncluttered condition.
14. Supervise guest work therapy/chores as assigned.
15. All other tasks as assigned by Shelter Manager or Program Director.

Note: Ability to travel locally and statewide is required with limited out of state travel.

Job Description

Position: Cashier

Quantity: Multiple Positions Available, both stores

Summary Description

Rescued Treasures thrift store provides financial resources for WRM programs, assists program guests in developing job skills, and low-income community guests to get back on their feet through our voucher program. The Cashier seeks to glorify God by setting a vibrant, Godly and welcoming atmosphere in the store, delivering excellent customer service, practicing good stewardship in all financial and cash handling duties, and demonstrating a strong faith and work ethic to our customers, donors, and program guests.  Positions are full- or part-time, non-exempt.

QUALIFICATIONS:

Spiritual:

1. Maintain a personal relationship with Jesus Christ, and confess Him as their personal Lord and Savior. (John 3:16, Acts 4:12)

1. Endeavor to live a Godly life in public and private, thereby providing a Christian role model for those we seek to reach. (1 Peter 1:13-16)
2. Agree with the WRM Statement of Faith.

Vocational:

1. 1. High School Diploma or GED required.
   2. Excellent customer service skills.
   3. Excellent integrity and stewardship in regard to financial resources.
   4. Ability to lift up to 20 lbs regularly.
   5. Basic computer skills.

DUTIES & RESPONSIBILITIES:

Spiritual:

1. Grow spiritually in the Lord through prayer, memorization, meditation and study of the Word, and unity in Christian fellowship. (2 Peter 1:5-8, 2 Peter 3:18)
2. Be a consistent witness for Jesus in attitude, speech, and actions demonstrating a daily walk with Jesus Christ. (Ephesians 4:1-3, Ephesians 5:3-5)
3. Encourage guests, staff, volunteers, and customers to accept God’s gift of salvation and grow in their faith. (Romans 15:2, 1 Thessalonians 5:11,14)
4. Join in corporate worship and instruction with an external group of believers whose beliefs are in agreement with the WRM Statement of Faith. (Colossians 3:16, Hebrews 10:24-25)
5. Faithfully uphold WRM’s ministry in prayer. (1 Timothy 2:1)

Vocational:

1. Act as an advocate for the homeless, poor, and marginalized by raising the awareness of the causes, needs, and potential of those in poverty.
2. Maintain a courteous, Christ-like attitude in dealing with people within and outside of WRM.
3. Ensure high levels of customer satisfaction through excellent sales service.

• Greet customers and assist shoppers with questions about items and purchases.
• Be aware of promotions, special sale instructions with regard to pricing.
• Answer phone and in-person questions from customers satisfactorily.
• Escalate complaints or unknown information requests to supervisors as appropriate.
• Be aware of all activity throughout the sales floor, including potential shoplifting. Call for assistance when needed for the security of the store.

1. Operate cash register to complete customers’ shopping experience.

• Expertly navigate the POS system to provide quick and accurate transactions for customers.
• Follow cash handling guidelines for all purchases including making change for customers, testing for counterfeit bills, requesting assistance from managers, and receiving financial donations at the front counter.
• Participate in “round-up” promotions requesting additional donations for the Mission.
• Assist in performing daily opening and closing procedures.
• Exhibit the utmost integrity in handling WRM’s financial and physical resources, recognizing that all donations and purchases support WRM’s charitable work and are to be handled with the highest regard for biblical stewardship
• Immediately report any theft / inappropriate financial handling witnessed to management.

1. Keep work areas stocked with supplies and necessary equipment, and help to maintain a clean, attractive, and safe environment for staff and customers throughout the sales floor.

• During lulls in cashiering, stock shelves and racks to maintain appearance, organization and adequate merchandise
• Take the lead in ensuring the sales floor is clean and tidy at all times, completing janitorial duties and/or requesting assistance when needed.
• Kindly redirect donors to the appropriate location for donating their goods.
• Communicate with receiving area staff regarding large item carryout assistance needs.

1. Assist with donation center work as assigned

• Receive donations in a courteous manner providing a receipt to donors.
• Prepare donations for placement on sales floor including, sorting, cleaning, and pricing of items.

1. Teach program guests work ethic by example through working closely with them.
2. Train program guests in work skills as assigned.
3. All other tasks as assigned by Store Manager and Assistant Manager.

Note: Ability to travel locally and statewide is required with limited out of state travel.

Job Description

Position: Donation Center Trainees

Quantity: Multiple Positions Available, both stores

Summary Description

Rescued Treasures thrift stores provide financial resources for Wyoming Rescue Mission programs, assist program guests in developing job skills, and low-income community guests to get back on their feet through our voucher program. The Donation Center Trainee seeks to glorify God by learning Donation Center duties and processes, demonstrating a strong faith and work ethic to our customers, donors, and program guests.

Position Specifications: This is an introductory position with the opportunity to grow and advance within Rescued Treasures Stores.  All positions begin part-time with 2-hour/day guaranteed, with additional hours available based on performance. Within the 90-day training period employees will be evaluated for promotion to regular full- or part-time positions

Qualifications

Spiritual:

• Maintain a personal relationship with Jesus Christ, and confess Him as their personal Lord and Savior. (John 3:16, Acts 4:12)
• Endeavor to live a Godly life in public and private, thereby providing a Christian role model for those we seek to reach. (1 Peter 1:13-16)
• Agree with the WRM Statement of Faith.

Vocational:

• High School Diploma or GED required.
• Excellent customer service skills.
• Ability to lift up to 50lbs.
• Basic computer skills.
• Agree with the WRM Statement of Faith

Duties & Responsibilities

Spiritual:

• Grow spiritually in the Lord through prayer, memorization, meditation and study of the Word, and unity in Christian fellowship. (2 Peter 1:5-8, 2 Peter 3:18)
• Be a consistent witness for Jesus in attitude, speech, and actions demonstrating a daily walk with Jesus Christ. (Ephesians 4:1-3, Ephesians 5:3-5)
• Encourage guests, staff, volunteers, and customers to accept God’s gift of salvation and grow in their faith. (Romans 15:2, 1 Thessalonians 5:11,14)
• Join in corporate worship and instruction with an external group of believers whose beliefs are in agreement with the WRM Statement of Faith. (Colossians 3:16, Hebrews 10:24-25)
• Faithfully uphold WRM’s ministry in prayer. (1 Timothy 2:1)

Vocational:

Act as an advocate for the homeless, poor, and marginalized by raising the awareness of the causes, needs, and potential of those in poverty.

Maintain a courteous, Christ-like attitude in dealing with people within and outside of WRM.

Receive training in any of the following Donation Center / Store Responsibilities with daily growth toward specified production goals:

• Receive donations in a courteous manner providing a receipt to donors.
• Prepare donations for placement on sales floor including, sorting, cleaning, and pricing of items.
• Stock shelves and racks to maintain appearance and adequate merchandise.
• Greet customers and assist shoppers with questions about items and purchases.
• Ensure high levels of customer satisfaction through excellent sales service.
• Answer customers’ questions satisfactorily.
• Be aware of promotions, special sale instructions with regard to pricing.
• Operate cash register to complete customers shopping experience.
• Assist in performing daily opening and closing procedures.
• Organize and maintain donation areas and storage areas throughout the day.
• Keep work areas stocked with supplies and necessary equipment, and help to maintain a clean, attractive, and safe work environment throughout the store.
• Ensure donation drop-off areas are clean, organized, and presentable to the public.

Present an excellent example of faith in action and biblical work ethic to other staff and program guests working at the stores.

All other tasks as assigned by Store Manager and Assistant Manager.

Note: Ability to travel locally and statewide is required with limited out of state travel.